Privacy Policy

Effective Date: 21/03/2025

At Made from the hearts Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online app (the "App"). By accessing or using our App, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

When you use our App, we may collect the following types of information:

Personal Information: This may include your name, email address, phone number, billing address, shipping address, and payment details. We collect this information when you create an account, make a purchase, or interact with our services.
Usage Data: This includes information about how you access and use the App, such as your device type, browser type, IP address, pages you visit, and other diagnostic data to help us improve our services.
Payment Information: If you make a purchase through the App, your payment information (such as credit card details) may be processed by a third-party payment processor. We do not store payment card details directly.
Location Data: With your consent, we may collect information about your geographic location to provide personalized services or content.

2. How We Use Your Information

We use the information we collect in the following ways:

To Provide Services: To fulfil your orders, process payments, and deliver products or services you have requested.
To Improve Our App: To enhance user experience, analyse usage patterns, and develop new features or functionality.
Customer Support: To respond to your inquiries, provide customer support, and resolve any issues related to your account or use of the App.
Marketing and Promotions: To send you promotional emails or push notifications regarding updates, special offers, or other relevant information related to our products or services (you can opt-out of receiving these communications at any time).
Legal Compliance: To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.

3. How We Store and Protect Your Information

We take the protection of your personal data seriously and implement a variety of security measures to ensure its safety:

Encryption: We use encryption protocols (SSL/TLS) to protect your personal information during transmission, especially payment details.
Data Storage: Your data is stored in secure databases with restricted access. We use reputable hosting services to ensure the safety and integrity of your data.
Retention: We retain your personal data for as long as necessary to provide our services to you, comply with legal obligations, or resolve disputes. When data is no longer needed, it is securely deleted or anonymized.

4. Third-Party Service Providers

We may share your information with third-party service providers to perform certain services on our behalf, such as payment processing, data analysis, email marketing, and customer support. These third parties are only allowed to use your information as necessary to provide these services, and they are obligated to keep it confidential.

Some third parties may also collect or store your data directly, such as payment processors (e.g., PayPal, Stripe). We encourage you to review their privacy policies to understand how they handle your information.

5. Cookies and Tracking Technologies

Our App uses cookies and similar tracking technologies to enhance user experience, analyse usage, and collect data. Cookies are small files placed on your device that help us remember preferences and track user interactions.

You can control cookie settings through your device or browser settings. However, disabling cookies may affect the functionality of the App.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.
Correction: You have the right to correct any inaccuracies in your personal data.
Deletion: You may request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).
Opt-Out: You can opt-out of receiving promotional communications from us at any time by following the instructions in the email or notification.
Withdrawal of Consent: If we rely on your consent to process certain data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [Your Contact Information].

7. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through our App or by email. The updated Privacy Policy will be posted on this page with an updated "Effective Date."

Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Made from the hearts Ltd
Email: Madefromthehearts25@gmail.com